I am ready to book! What are the next steps?

After our consult you will receive a rental contract, credit card authorization form and itemized invoice. A non-refundable retainer fee will be due to reserve your event. Orders are confirmed once a deposit has been made and all paperwork is signed. The remaining balance is due 14 days prior to your event.

What makes Ad Astra Wares unique compared to other rental companies?

Every item at Ad Astra Wares has been hand picked by the owner. Thorough research is done to ensure the authenticity and true vintage nature of the piece. Additionally, all items are sourced at the highest standards to ensure there are no cracks, chips, crazing or clouding on any piece.

What brands of china and stemware are commonly found in your collection?

Ad Astra works tirelessly sourcing the highest quality inventory. Common brands in the collection are Lenox, Wedgewood, Spode, Haviland, Coalport, Noritake, Anchor Hocking, Arcoroc, Fostoria, Princess House, Tiffin-Franciscan and many many more!

What regions do you serve?

Ad Astra Wares typically provides services to clients within one hundred miles driving distance from Portland, OR. We do make exceptions depending on the order request. 

What do you charge for delivery?

We will provide a custom delivery quote based upon the size of the order, complexity, and distance from our headquarters in Portland, Oregon. Delivery charges vary $50- $500 depending on exact location, items rented and time of delivery/pick-up. The delivery fee includes delivery, placing the items within 50 feet of load-in zone, and return pick-up when your event has wrapped up. Our normal delivery/pick-up times are 9am-5pm, Monday through Saturday. We can also provide after hours or late night pick-up, if needed, for an additional charge. Contact us with your preferred delivery dates and times and we'll be happy to give you an estimate for your delivery!

If I don’t want delivery, can I pick-up the items myself?

Depending on your rental order and vehicle of transport, we will absolutely consider a pick-up order in Portland, OR. A low $30 pick-up coordination fee will apply to all pick-up orders under $300. A 10% of total order pick-up coordination fee applies to all orders over $300.

Does Ad Astra Wares staff set the tables at the venue?

Typically, this isn’t necessary and is handled either by the caterer or venue staff.

Do you require a deposit? How much is it?

At Ad Astra Wares we require a non-refundable retainer fee at the time of signing. Orders over $500 will require a non-refundable retainer fee of $250. A $125 retainer will be due for events costing less than $500. This retainer fee is separate from your grand total and is in place to reserve the date of your event.

How far in advance should I reserve?

We are happy to hold items for 2 weeks on a proposal, however a proposal does NOT guarantee the availability of any items. Orders made within 1 week of delivery or pick-up are subject to a 10% Rush Fee applied to the entire order.

What forms of payment do you accept?

We accept: checks, all major credit cards and Venmo. Please note that all returned checks are subject to a $30.00 return check fee.

Oh no! It broke! What happens now?

Don’t worry. Accidents happen. We require a copy of your license and a credit card on file for incidentals. If the item can be be cleaned or repaired, you will only be charged for the cleaning or repair of the item. If your rented piece ends up down for the count (lost, chipped, cracked, or otherwise damaged), we will charge your credit card on file five times the al a carte rental rate in order to replace the item.

Who cleans the dishes?

Due to the delicate nature of our dishes we prefer to hand-wash all of our dishes. We ask that you coordinate with your caterer/venue to rinse of all food debris with warm water and simply place the dishes back into their transport racks. We know each wedding is different with many moving pieces, so we are happy to help logistically navigate these variables with you, your wedding planner, caterer, venue staff, etc.

Can I make changes to my order?

As long as items are not reserved by another client, you can make (-25 to +25) quantity changes to your order up until two weeks before your event date.  Items removed from order within 90 days of event date must be swapped for other items of equal or greater value. All rental orders must be finalized at least 14 days prior to the event date with payment in full.

Do you ship items?

Due to the delicate nature of our pieces we do not ship any our pieces.

My florist would like to pick up all of the floral containers a few days early so she can arrange flowers ahead of time. Is this okay and is there an extra charge?

Yes, we do allow an early pick-up of floral containers by your florist (provided they are available), and no, there is no extra charge.